Support

Write from the email address you use to sign in. Tell us which app or browser you use, what happened, and approximately when. Include an error message if one appeared. Never send us your sign-in code or a conversation security code.

If a sign-in code has not arrived, check your spam folder and that you entered the right address. If you request another code, use the latest one. Signing in again does not unlock a protected conversation.

Use Report on a channel post or comment to send it for review. You can also email [email protected] with the relevant link, account name and a description of the issue. Do not attach illegal images or forward harmful material.

In the mobile app, open the member actions in Chat and choose Block. For help with unwanted contact, email us with the account name and what happened. See our community rules for the standards that apply across NijigenX.

In the mobile app, open You and choose Delete account. You will need a fresh email verification code. If you own a channel with other members, transfer ownership to someone who accepts it before deleting your account.

If you cannot use the app, email [email protected] from the address you use to sign in. For a copy of your data, email [email protected]. Our Privacy policy explains account cleanup and the separate retention of safety evidence.

Moderation notices explain how to appeal in the app. If you cannot sign in, email [email protected] with the notice and why you believe the decision should be reviewed.

For a rights complaint, email [email protected] with the content link, a link to your original work and your contact details. See our Terms for the complaints process.